Our Thank You Sale!

Tuesday, January 26th, 2010

As a special “Thank You”, until midnight on January 29, 2010 you can get my very successful program, Your Business Machine Basics for 30% OFF 

I’ve got big plans for this year, including expanding and changing our product line.  After a long debate with my team, I’ve made the hard decision to take this successful program off the market.  It’s great information, but it doesn’t quite flow with the new programs and products you’ll see us rolling out over the next year. 

My decision is your reward. We have a limited number of copies left, so hurry and get your copy for 30% off – you MUST enter coupon code gift to receive the discount: http://www.processprodigy.com/shopping/business_machine_basics.html

This special is my way of saying thank you for being a member of the Process Prodigy community and helping you launch your new year with success.

Grab your copy and save 30% with code gift: http://www.processprodigy.com/shopping/business_machine_basics.html

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This is your LAST CHANCE to get Your Business Machine Basics before it goes into the Process Prodigy vault!
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If the 30% discount isn’t enough to have you clicking to my site, what’s included with the program will surely do the trick:

ü  Two full hours of step-by-step audio training that will show you how to set up systems to work less and get more done

ü  Complete program transcripts that make it easy to refer back to key points – like how to delegate tasks effectively

ü  40+ Page Workbook that makes it easy to prioritize and figure out what you should work on first to make the biggest impact. . .fast

ü  Sample Flowcharts that you can implement immediately

ü  30 Days of free email support! ($300 value) Got questions, no problem, we’ve got answers

WHEW!
That’s a lot of goodies …and you get it all with Your Business Machine Basics for 30% off (use code gift).

Go here right now and claim your copy before they’re all gone! http://www.processprodigy.com/shopping/business_machine_basics.html

This is the LAST CHANCE you will have to buy this revolutionary system that so many savvy small business owners are raving about. It has been one of our most popular and longest running products – and we know you will love it. At a $450 value, you will get this package for only $137.90! This special 30% off sale ends at midnight on Friday, January 29, 2010.

Go here now with coupon code gift: http://www.processprodigy.com/shopping/business_machine_basics.html

 

Take Care,

Beth

The count down is on.  Only two days until my birthday.  It’s an exciting birthday this year because my cousin, Dani is getting married on my birthday.  It’s going to be some party.

 I’ve been on the road again.  I’m just back from speaking to a group of lawyers in San Antonio. I’d never been to San Antonio, the riverwalk or the Alamo before so I got a little exploring in while I was there.  Well, actually I almost fell into the river.  I was watching some ducks swim by.  My heel caught in a crack in the ground and I almost went it.  Good thing I have pretty good balance.  I was able to right myself before I ended up going for a swim.

Part of the reason that I can escape the office on such a frequent basis is because my team has been properly trained to run the systems we’ve put in place.  This essential step is something I often see overlooked.  I got a great reminder of this the other day while eating an ice cream cone.  Yes, I know, I manage to find inspiration in really unusual places. Enjoy this week’s article, The Essential Business Lessons I Learned From Eating Ice Cream.
 
Take care,
Beth

Beth Alamo

Here I am in San Antonio remembering the Alamo.  I love it when I get the opportunity to play tourist while I’m visiting a city on business. 

The Essential Business Lessons I Learned From Eating Ice Cream

By Beth Schneider 

As I sat enjoying my unexpectedly tasty quesadilla in the Phoenix airport I was silently negotiating with myself.  In front of me was the Carvel Ice cream store and I was deciding if I wanted the extra calories, when suddenly this magic voice from behind the counter says, “who wants some ice cream?”

Next thing I know the manager is bringing me a cone.  As I was thinking, “Wow, I just wished myself a cone,” he explained they were training the staff to make the perfect swirl and I just happened to be the recipient of that training. Now that’s my kind of training.

See the great thing about having a great swirl system, or any system for that matter is that it’s repeatable, delegatable and multiple people can learn HOW to get something done.  But here’s the catch.  You actually have to train people to understand and use your systems.

I often see small business owners bring on a new team member and then expect the new team member to magically figure out what needs to be done and the system for doing it.  Most don’t take the time to explain and train and then wonder why they can’t ever get anyone to stay.

Think of my ice cream experience.  If they’d just hired someone and said, “hey welcome to the ice cream team.  Now go make some treats.” They probably would waste a lot of time, energy and money. The new person would have no idea how big should cones be, how to make the perfect swirl, if they need gloves after touching the cash register, etc.

These imperfections are the variables that make small business owners think they should just do everything on their own.  The missing piece here is training! 

Here are some tips to get your  team members creating the perfect swirl.

1. Lay out the system.  You’ve heard me say this before.  Layout step-by-step what you want your team member to do and how they need to do it. 

2. Create a training agenda.  Create a list of everything that you want to cover, so you don’t accidentally leave anything off.

3. Don’t just throw the systems at them.  Take the time to explain the steps and walk them through what they need to do. It’s kind of like giving them a tour of everything.  Let them take notes and soak it all in.

4. Let them show you they understand.  Once you’ve shown them what to do, then ask them to demo it back to you. Having them actually perform the system will show you where they need further training. 

5. Support them as they learn and get used to everything.  Even the most experienced team member has to get used to a new environment.  Support them by setting regular check-in dates and times so there is plenty of time for them to answer questions and provide further training. 

Does this take some time?  Yes, but you’ll be surprised at what a difference a little training will make. Your team will be more effective, faster which will quickly add to your bottom line.
 

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© 2009 Beth Schneider, Process Prodigy, Inc.

Want to reprint this article? Feel free as long as you include the following:
Beth Schneider, President of Process Prodigy Inc., www.processprodigy.com, along with her team of highly sought after operations consultants, reveal the insider secrets billion-dollar corporations pay thousands of dollars for. Specializing in process creation, Process Prodigy tools and techniques have helped entrepreneurs increase productivity by as much as 600%, and revenues by as much as 250%. Visit www.processprodigy.com/ezine and grab your FREE systems starter kit valued at $297.00.

Are You Paddling Against the Current?

Thursday, September 17th, 2009

WOW – a huge thank you and congratulation to all of you who took advantage of our 50% off sale.  We had a tremendous response and I’m grateful to all of you.  So basically thank you for taking advantage of my thank you sale. J

As you read this I’m speaking to a fab group of women entrepreneurs in Phoenix, AZ and  then next week I’m off be the featured operations expert in San Antonio, TX.  Makes me want to start singing, “on the road again….”.  Since I’ll be on the road, I decided to stay in town for the Labor Day holiday.  I had a little “staycation” and played tourist in my own city.  It’s amazing how a few great dinners with friends, some time with my family and an ocean kayaking trip can get you feeling rested and relaxed.   

As I paddled my way through the ocean waves on a kayak I realized that I’m stronger than I thought.  I also realized that kayaking is a lot like business.  No really, it is!  I’ll show you what I mean in this week’s article, 4 Business Lessons I learned from Kayaking. 

Enjoy,

Beth

 

Staycation

 

 

With two trips already planned for this month, I decided to stay close to home over the holiday weekend. One evening my good friends Alisha, Julie, Vanessa and I had a girl’s night out and enjoyed great food and tropical drinks at Duke’s in Malibu. 

 

4 Business Lessons I Learned from Kayaking

By Beth Schneider

I’m not exactly what you would call an expert kayaker.  But when my friends invited me to go kayaking with them I thought it would be fun to spend the day paddling through the water.  About 10 minute into the trip I learned that  kayaking is not as easy as it looks. 

But conquering the wind and the waves was more than just fun it was rewarding.  It got me thinking about my business.  Why did we take on the challenge of business?  For the freedom?  For the money?  For the reward of being successful?  For me it’s all these things. 

Who knew a piece of plastic and a paddle could be so inspiring!? Here are 4 business lessons I learned from Kayaking.

Don’t wait until everything is perfect  Right off the bat I made a rookie mistake. Since we weren’t going swimming, I flashed back to the only other time that I’d kayaked without swimming.  It was on a lake and I wore shorts and tennis shoes.  So that’s what I wore.  Well let’s just say my friend took one look at me and started laughing. “Why aren’t you wearing a bathing suit?” she asked. 

She was right. My shorts and tennis shoes were soaked about 4 seconds after I got in. And I didn’t even have a towel!  When I realized I had the wrong clothes, wrong shoes and no towel I had a choice to make.  I could change my mind, go home and miss the trip or just go anyway and make the best of it.  I chose to go anyway and in the long run I had a great time.  Now think about your business. How often have you held back or not done something because it wasn’t perfect or you didn’t have the exact perfect equipment?  How many clients, how much money and how many fun times have you missed because you didn’t just go for it? Remember, there is no such thing as perfect.

Don’t paddle so hard  While still in the harbor, we spotted a little man-made island that was covered in seals. As a huge animal lover, that was really exciting for me.  I had a goal and I was determined to get to those seals there in a hurry.  I started paddling really fast. I plunged the paddle deep in water and pulled with all my might and very quickly I was tired.  My friend in the back said, “don’t work so hard, skim the surface of the water and that will actually work better and is a lot less work.” 

I started using the proper technique and you know what – it worked.  My arms didn’t hurt and we got to those seals faster than when I was working so hard.  It’s the same thing with your business.  Getting your business’s operations (aka your systems) in place will give you the technique you need to work less and reach your goals faster.

Track Your Progress  It was easy paddling out over the waves when we were going with the current. However, when we had to paddle against the current, the road got a whole lot harder.  After several minutes my friend, Alisha says to me, we keep paddling, but I don’t think we’re moving. 

I couldn’t tell if we were moving or not so I picked a landmark and could then tell when we were and weren’t making progress.  If we weren’t moving then I’d tell her and we’d alter what we were doing.  When we were moving forward we’d do more of what worked. Are you watching your business progress?  Do you know how many subscribers you have?  How many sales calls convert?  How much money you’ve made this year compared to prior years? When I began tracking our progress in the kayak I could tell when we were moving forward and I could tell what worked.  It’s the same with your business. Track your progress so you can make strategic decisions and alter your course when need be.

Don’t Give Up  Even with the right technique it was still a lot of hard work to paddle through the strong current.  My arms started to ache and burn and I just had to stop and rest.  When I stopped the current pushed us back.  Then we had to work hard, just to get back to where we were.  Finally, we were making progress again and my arms wanted, no begged me to stop for a rest.  But instead of giving in, I pushed harder and we made it to our next target.  I didn’t give up which pushed us forward.

What we all need to remember is that business is not perfect.  There will be mistakes. There will be failures.  There will be set backs.  These are the crucial times when you have to push harder to get to the next target.

Ok, who’s ready to be my kayak buddy?

© 2009 Beth Schneider, Process Prodigy, Inc.
Want to reprint this article? Feel free as long as you include the following:
Beth Schneider, President of Process Prodigy Inc., www.processprodigy.com, along with her team of highly sought after operations consultants, reveal the insider secrets billion-dollar corporations pay thousands of dollars for. Specializing in process creation, Process Prodigy tools and techniques have helped entrepreneurs increase productivity by as much as 600%, and revenues by as much as 250%. Visit www.processprodigy.com/ezine and grab your FREE systems starter kit valued at $297.00 

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By Sandye Linnetz, Systems Goddess for Process Prodigy

You Don’t Need a System for Customer Service…
unless you care about getting and keeping customers.
unless you want to lower advertising and marketing costs.
unless you want to save on overhead.
unless you’d like to attract a great staff.

No, you absolutely don’t need a system for great customer service unless making more money and having a truly successful company matters to you. Oh, that IS what matters to you??? Well, read on.

Let’s look at each of these by-products of having a system for Outrageously Effective Customer Service in place and operating:

Getting and Keeping Customers
When you and your staff really know your customers …who they are, what they need, what they care about…and then address that, you earn customer respect and build customer loyalty. Through consistency and completeness you develop trust and long-term relationships. The result? Your customers are happy and buy more and more often. Your revenue stream is long term and not highly variable because you give your customers what they want. They give you loyalty and repeat business.

Lower your Advertising and Marketing Costs
A happy staff and happy customers are huge assets, and you can literally bank on both. Rather than spreading your dollars all over the place, you can market to your satisfied customers and through your happy employees. Word-of-mouth is the best and most effective advertising available, and you get it by developing loyal customers whose expectations have not just been met, but are exceeded, and they spread the word! You do your job and they do theirs.

Save on Overhead
Your customers will come to you, wherever you are, so you save on real estate or higher rent. Satisfied, happy customers have fewer complaints, so less employee time and, thus, money is spent on “fixing” problems.

Great Staff
Because you care so much about your customers, you will be inclined to hire those who also care. You will find competent people who are also friendly, interested, flexible and have a “no-problem” attitude. You will attract the best candidates because of the great work environment and the simplicity of following a system that has a plan in place for every aspect of customer care. When your staff is clear about what is to be done – and how any situation is to be handled – they operate more efficiently.

But wait, there’s more!

  • You and your staff are consistent and consistently excellent
  • Your staff, because they have a system to follow, has fewer “questions” and “problems”, actually allowing you more stress-free time to do what you want to do.
  • You don’t have to be the fireman, putting out every fire, because you have a plan in place that spells out what to do in any given situation.
  • Gross margins are higher because it is no longer about being the “least expensive”; it’s simply about taking the best possible care of your clients.
  • You and your staff get the satisfaction that comes with a job well done, over and over again.
  • No customer left behind.

Okay, we all need an Outrageously Effective System for Customer Service, start designing yours!

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© 2009 Beth Schneider, Process Prodigy, Inc.

Want to reprint this article? Feel free as long as you include the following:

Beth Schneider, President of Process Prodigy Inc., www.processprodigy.com, along with her team of highly sought after operations consultants, reveal the insider secrets billion-dollar corporations pay thousands of dollars for. Specializing in process creation, Process Prodigy tools and techniques have helped entrepreneurs increase productivity by as much as 600%, and revenues by as much as 250%. Visit www.processprodigy.com/ezine and grab your FREE systems starter kit valued at $297.00

Are you ready to rally?

Friday, August 7th, 2009

I wanted you to hear this straight from me… I am so excited about this Women’s Virtual event that I’m telling EVERYONE!  My client Carrie Wilkerson (also known as The Barefoot Executive) has brought together 25 amazing women in business to RALLY for CHANGE!!

All the details are here: http://tinyurl.com/carriew

This is NOT the same type of virtual event you’ve participated in before!

++ There are no long, flowery introductions

++ Carrie didn’t allow time for audience Q & A

++ No one is selling anything on their calls (no irresistible offers)

++ No one interviews QUITE like Carrie does, haha

++ She gave every guest about 15 minutes to SPILL their secrets!!

(that was NOT a typo – these are SPEED interviews – power-packed and moving at a quick pace)

WHY?
Because you are BUSY!
Because you are tired of what doesn’t work.
Because you don’t want to be ‘sold to’ from every speaker.
Because ENOUGH is ENOUGH and you are TIRED of things NOT changing in your business.

Sooooo . . . I invite you to attend the Women’s Wildfire Rally 2009 with me!

http://tinyurl.com/carriew

You will have to SEE the lineup of speakers to believe it – go see the schedule and All-Star Guest List! Oh and there is ZERO COST — in other words, FREE

You can get all the details here > http://tinyurl.com/carriew

What have you got to lose??

See you there.

Beth Signature