Hi! I wanted to give you a quick heads-up about a F.R.E.E. call I am doing June 11, 2009 at 1 PM Pacific time with my good friend Kelly O’Neil, the Million Dollar Marketing to the Affluent Coach and Creator of the Marketing to Millionaires program. Join us as Kelly and I talk about . [...]
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Thoughts from Sandye Linnetz, Systems Goddess, Process Prodigy “It’s not an accident that the best places to work are also the places that make the most money” Gordon Bethune Chairman, Continental Airlines A positive work environment is about a lot more than desks, computers and a phone system. Sure, if your offices are crispy clean, [...]
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Thoughts from Sandye Linnetz, Systems Goddess, Process Prodigy© 2007 If it is true… and I do believe that it is… that 80% of our income comes from 20% of our customers, perhaps it’s time to think about culling the customer herd! Newsflash: The Customer Is NOT Always Right! Consider this; your company time and energy [...]
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Thoughts from Sandye Linnetz, Systems Goddess, Process Prodigy Com – plaint, noun, a statement that a situation is unsatisfactory or unacceptable If it ain’t broken, don’t fix it. If it is broken, fix it. That’s the general nature of handling customer complaints. And, speaking of nature… handling customer complaints with “good nature” can mean the [...]
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Thoughts from Sandye Linnetz, Systems Goddess, Process Prodigy Just because you don’t “hear” a lot of complaints from your clients, don’t assume that you don’t have dissatisfied customers. Chances are that you will never hear from most of them. Studies show that between 85% and 95% of those “upset” folks will never bother to let [...]
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Thoughts from Sandye Linnetz, Systems Goddess, Process Prodigy You say you want to make more money? You say your business is great and you want more? Feeling a little stressed? Well, relax, this is going to be easier than you think… You have a customer list, don’t you? You planted the seeds with these people… [...]
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I was recently inspired by a fly. Yes, a fly. It was caught in the house desperately trying to escape through the screen door, when it was literally inches away from a wide open screen less window. It was buzzing along, seeming to get more and more frustrated because it couldn’t get out. Yet, it was just inches from the freedom it was seeking. It was so focused on trying to squeeze itself through the little holes in the screen; it was missing the opportunity to fly through the wide open window.
It’s kind of like what my client, Linda Fleishmann, President of www.loanconnectors.com was saying to me at the end of our session, “You know, Anita (her operations manager) and I always meet after our sessions and say to each other, ‘why didn’t we do that years ago? It’s so simple, but we just didn’t see it!’” See full post
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Back when I was a college student, I invited my Grandparents over for dinner to see my first apartment. I made a gourmet dinner of Spaghetti and Salad using every mismatched pot I owned. I set a beautiful table with my hand-me-down silverware, poofed up my hair (it was the early 90's after all) and waited for them to arrive.
After a lovely dinner, the show began. In what was truly just a few minutes, Grandma had cleared the table, packed the leftovers, washed all the dishes (including the pots and pans) and had desert on the table. At the time I just sat there with my mouth open, dumbfounded at how fast she'd handled everything. See full post
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Back in the day when I was still a part of corporate America, I found myself tasked with the huge job of figuring out what spiffy new company wide software system we needed and what would work best for us.
Which computer system would work best? How do I know?
Hour after hour of boring computer system presentation, endless trade shows and phone calls and I still didn't have an answer. By the time you figured everything in, each system I looked at was priced somewhere around $170,000.00.
With $170,000.00 on the line, you can imagine I was not about to make a snap decision. So I changed my approach a bit. I really dived into why the old software wasn't working and what the team really wanted the system to do. See full post
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A couple months back I had a little plumbing problem that required turning off the water to the house. Our do-it-yourself job was great until we needed to turn the water back on and nothing happened. Several frustrating hours later the emergency plumber came to the rescue and made everything all better. Should have been a hefty bill right? Well I wouldn't know because even though I've called them, they've never sent a bill.
Hello, how do you make money if you work for free? It's not on purpose but this same scenario happens over and over with small and large businesses alike. The key is to develop a billing system so that you handle money collection the same way every time you do it. Think about it once, put the process into action and then monitor it regularly. Here are 5 ways put more cash in your pocket. See full post
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